Here is a generic Terms and Conditions document suitable for a UK based tour operator such as Tartan Tours Fort William. This is written in line with UK consumer law and package travel principles, but you should always have it legally reviewed before publishing.

Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the website https://tartantoursfortwilliam.co.uk/
and any bookings made with Tartan Tours Fort William referred to as we, us or our.

By accessing this website or booking a tour with us, you agree to be bound by these Terms and Conditions.

2. Booking and Payment

2.1 A booking is confirmed once we have received your booking request and any required deposit or full payment.

2.2 Full payment may be required at the time of booking unless otherwise agreed.

2.3 Prices are quoted in GBP and include VAT where applicable.

2.4 We reserve the right to refuse a booking at our discretion.

3. Cancellations and Refunds

3.1 If you cancel your booking, the following charges may apply:

• More than 14 days before the tour date – full refund
• 7 to 14 days before the tour date – 50 percent refund
• Less than 7 days before the tour date – no refund

3.2 If we cancel a tour due to unforeseen circumstances including extreme weather, safety concerns or events beyond our control, you will be offered either a full refund or an alternative date.

3.3 We are not responsible for additional expenses incurred by you such as accommodation or travel costs.

4. Changes to Tours

4.1 We reserve the right to make minor changes to itineraries where necessary due to weather, road conditions, operational requirements or safety reasons.

4.2 Significant changes will be communicated as soon as reasonably possible.

5. Customer Responsibilities

5.1 You must ensure that all information provided at the time of booking is accurate.

5.2 You are responsible for ensuring you arrive at the designated meeting point on time.

5.3 You must comply with all safety instructions given by our guides or drivers.

5.4 We reserve the right to refuse participation or remove any individual whose behaviour is unsafe, disruptive or illegal without refund.

6. Health and Safety

6.1 Some tours may involve walking or outdoor activities. It is your responsibility to ensure you are medically fit to participate.

6.2 You must inform us at the time of booking of any medical conditions, mobility issues or special requirements.

6.3 Participation is at your own risk.

7. Liability

7.1 We will not be liable for any loss, injury, damage or delay caused by circumstances beyond our reasonable control.

7.2 Our liability for any claim arising from a booking shall be limited to the total amount paid for the tour.

7.3 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence or for fraud.

8. Travel Insurance

We strongly recommend that all customers obtain appropriate travel insurance covering cancellation, personal injury and loss of personal belongings.

9. Website Use

9.1 All content on this website including text, images and logos is the property of Tartan Tours Fort William unless otherwise stated.

9.2 You may not copy, reproduce or distribute website content without prior written permission.

9.3 We do not guarantee that the website will be uninterrupted or error free.

10. Data Protection

We process personal data in accordance with our Privacy Policy.

11. Complaints

If you have a complaint during your tour, please inform your guide immediately so we can attempt to resolve the issue.

If you wish to make a formal complaint after your tour, please contact us in writing within 14 days of your tour date.

12. Governing Law

These Terms and Conditions are governed by the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

13. Contact Details

Tartan Tours Fort William
Fort William, Scotland
Email: info@tartantoursfortwilliam.co.uk

Phone: +44 07723443309